DESIGNING EXPERIENCES WITH DATA FOR 15 YEARS


Download My Resume

Recently updated, my resume will explain my work experience up to the present.



Download my Portfolio

Updated in 2016, this contains a good sample of my work, particularly user experience and research oriented work.



MY CORE COMPETENCIES

These are the skills I believe I excel at.

STRATEGY

Using systems thinking and principles of service design, I am skilled at developing touchpoint strategies for delivering the highest quality encounters between companies, products, and end-users.

CONCEPT COMMUNICATION

As products become more service-driven, concepts must be communicated effectively both internally and externally. Using scholarly frameworks, customer journeys, and service blueprints in conjunction with prototypes helps me to present the next generation of products and services.

USER EXPERIENCE

No longer can a designed artifact be thought of in solidarity. Instead, I always incorporate the journey that end-users take to become aware of the product, orient themselves to the product, interact with and use the product, and ultimately advocate to other end-users

RESEARCH

Data is always the core of my work. The outputs of any project I’m asked to work on must begin with a market realized problem and continue to be evidenced during development with end-users..

BEAUTIFUL DATA PLUS
BEAUTIFUL DESIGN EQUALS
GREAT USER EXPERIENCE


View My Experience